UCTI - Working Paper Series

UCTI Working Paper Series

Table of Contents

  • Working Papers Directory
    		•

    Issue 1 - May 2006

    WP-06-01 : Format for UCTI Working Paper Series
    Title: Format for UCTI Working Paper Series
    Author(s): Dr Andrew P. Seddon
    Keywords: Format Guide, Working Paper, Beginning, UCTI

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    WP-06-02 : Security Policies: Making Them Work
    Title: Security Policies: Making Them Work
    Author(s): Inthiran. A & Seddon, A. P.
    Keywords: Security Models, Security Policies

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    WP-06-03 : Organisation Support Framework for Knowledge Elicitation
    Title: Organisation Support Framework for Knowledge Elicitation
    Author(s): Sanath Sukumaran & Oon Hsu-Kim
    Keywords: Knowledge Management (KM), tacit knowledge, explicit knowledge, human factors, contribution, knowledge sharing, problem cases, recognition, confidentiality, rights, motivation, security and trust, reward

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    WP-06-04 : Resolving Gathering of User Requirements - A Lightweight Methodology Approach in the Development of Medium Maturity Level Web Sites
    Title: Resolving Gathering of User Requirements - A Lightweight Methodology Approach in the Development of Medium Maturity Level Web Sites
    Author(s): Balakisnan, S. & Kanaparan, G.
    Keywords: Lightweight Methodology, User Requirements, Web Sites

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    WP-06-05 : A Knowledge Management Approach to Ensure Quality of Teaching & Learning Material in Private Institutions of Higher Learning in Malaysia.
    Title: A Knowledge Management Approach to Ensure Quality of Teaching & Learning Material in Private Institutions of Higher Learning in Malaysia.
    Author(s): Manimohan, M & Thanaletchumi, S
    Keywords: Academic Quality & Standards, Knowledge Management, Teaching & Learning, Curriculum Development, Instructional Design, Teaching Material Development

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    WP-06-06 : The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention
    Title: The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention
    Author(s): Harkiranpal Singh
    Keywords: Customer satisfaction, customer loyalty, customer retention

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    Issue 2 - April 2007

    WP-07-01 : Security Models Dissected
    Title: Security Models Dissected
    Author(s): Inthiran. A. & Seddon, A. P.
    Keywords: Security Models, Security Policies

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    WP-07-02 : Relationship Marketing Strategy in Higher Education
    Title: Relationship Marketing Strategy in Higher Education
    Author(s): Trustrum, L. B. & Wee S. L.
    Keywords: Relationship Marketing, Higher Education Marketing, Relationship Loyalty Ladder, Customer Relationship Management

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    WP-07-03 : A Degree of Quality: Processes for the Establishment and Enhancement of Internationally Benchmarked Quality Assurance for Degrees in Private Colleges.
    Title: A Degree of Quality: Processes for the Establishment and Enhancement of Internationally Benchmarked Quality Assurance for Degrees in Private Colleges.
    Author(s): Trustrum, L. B.
    Keywords: Quality Assurance, Moderation, Verification, Learning Outcomes

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    WP-07-04 : Knowledge Management: A Framework for building a Knowledge Sharing Culture.
    Title: Knowledge Management: A Framework for building a Knowledge Sharing Culture.
    Author(s): Palvinderjit Kaur
    Keywords: Knowledge management, knowledge sharing, models, framework and key enablers

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    Issue 3 - April 2008

    WP-08-01 : Framework to Resolve Issues in Gathering User Requirements using Lightweight Methodology Approaches in the Development of Medium Maturity Level Web Sites.
    Title: Framework to Resolve Issues in Gathering User Requirements using Lightweight Methodology Approaches in the Development of Medium Maturity Level Web Sites.
    Author(s): Balakisnan, S., Assoc. Prof. Kanaparan, G. & Belaidan, S.
    Keywords: Lightweight Methodology, User Requirements and Medium Maturity Level Web Sites

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    WP-08-02 : Ensuring value added services regarding credit cards with the aid of effective Customer Relationship Management (CRM).
    Title: Ensuring value added services regarding credit cards with the aid of effective Customer Relationship Management (CRM).
    Author(s): Justin Teh, S. J. and Hiew, Y. P.
    Keywords: CRM, Customer Relationship Management, banks, credit cards, local banks, holistic CRM, proposed conceptual framework, CRM evolution, CRM strategy, CRM continuum, CRM perception.

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    WP-08-03 : E-Signature, the Legal Perspective.
    Title: E-Signature, the Legal Perspective.
    Author(s): Harkiranpal Singh.
    Keywords: E-Signature, digital signature, certification authority, public key infrastructure, and electronic contracts.

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    WP-08-04 : An Implementation Roadmap of Just-in-Time Knowledge Management from well defined Knowledge Processes.
    Title: An Implementation Roadmap of Just-in-Time Knowledge Management from well defined Knowledge Processes.
    Author(s): Sanath Sukumaran and Tan Wee Hoong.
    Keywords: Knowledge, knowledge management (KM), knowledge worker, knowledge process, just-in-time knowledge management (JIT-KM), knowledge nugget (k-nugget), k-nugget specification, business process, human capital, corporate capital.

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